FAQ – All About the Hotel
Are you a family-run hotel?
Yes, we are! Our hotel is family-run – senior hosts Andreas and Sabine as well as junior hosts Christian and his wife Nadja are always here for you.
What is the style of the hotel and rooms?
Our entire hotel is built and furnished in classic Alpine Tyrolean style, with solid wood throughout. Timeless, romantic and most of all: super cozy. :-)
Are children welcome?
We are an adults only hotel. Therefore, we welcome guests aged 14 and older.
BECOMING AN ADULT WAS THE WORST DECISION YOU EVER MADE AS A KID?
Ours too. That’s why we decided to take the best parts of adulthood and bring them all under one roof: the Unterlechner roof. For over 30 years, our 4-star Hotel Unterlechner has stood for heartfelt hospitality and a genuinely personal connection with our guests. We don’t just want to offer great service – we live and breathe what truly makes us special, every single day. What that is? We don’t want to spoil the surprise. You’ll just have to experience it for yourself! ;-)
But... there’s a kid running around?!?
Sorry kids – Adults Only!
Except for our own, of course. Someone has to learn the ropes early and maybe take over one day!
Junior host Linda is well-mannered – and if you spot her, don’t be alarmed. ;-)
Are dogs allowed at the hotel?
Yes, dogs are welcome, but only on request. The daily fee is € 20 per dog (food not included). Dogs are allowed in all room categories (max. 1 dog per room). Please let us know in your request if you are traveling with a dog. Dogs may only be brought after written confirmation from our side.
You’re welcome to bring your dog into our specially designated restaurant area, but only after prior arrangement with the reception – to ensure a relaxing stay for all guests. Please note: If your dog becomes restless, we reserve the right to kindly ask you to return them to your room. Thank you for your understanding and cooperation.
How far is the nearest train station?
The closest station is in Fieberbrunn, just a 5-minute drive from the hotel.
What are the check-in and check-out times?
Check-in is from 2:00 pm, and check-out is until 11:00 am
Is late checkout-out available?
Yes, upon request. A late check-out until 5:00 pm is possible for € 50 per person.
What forms of payment do you accept?
We accept all common forms of payment.
Are there parking spaces available? Do they cost extra?
Yes, we have both outdoor parking and underground parking. Outdoor spaces are free of charge. Underground parking is available for € 15 per day (subject to availability).
Can I book a parking garage on site?
Yes, depending on availability, for € 15 per day.
What is your cancellation policy?
Cancellations are free of charge up to 30 days before arrival. After that, 100% of the total amount will be charged.
Tip: Travel insurance can be a lifesaver! We’re happy to offer you external coverage through the Europäische Reiseversicherung upon request.
Europäische Reiseversicherung (travel insurance)
Travel insurance can often be your safety net when things don’t go as planned.
To ensure a carefree vacation, we recommend external travel insurance with Europäische Reiseversicherung. We’ll gladly provide more information upon request.
When is the hotel open?
We are open continuously from mid-December to mid-October.
Is breakfast included in the room price?
Yes, breakfast is included.
What are Basic Rooms?
Our Basic Rooms are the simplest and most affordable option. Charming, cozy, and perfect for guests who spend most of their time outdoors and just need a comfy place to rest.
What are the largest rooms?
Our Chalet Suites are the largest rooms – between approx. 38 and 52 m².
Which rooms have exposed roof beams?
All Chalet Suites (except the Garden Suite) and the Classic Alpin Rooms on the 2nd floor have exposed wooden beams.
Do any rooms have a minibar?
Yes, the Chalet Suites come with a built-in minibar. In all other room categories, we provide a portable minibar free of charge.
Which room categories are carpet-free?
Basic Rooms, Classic Alpin Rooms, and the Garden Suite are all without carpet.
Do you offer wheelchair accessible rooms?
Yes, the Chalet Suites are wheelchair accessible.
Are bathrobes provided in the room?
Yes, bathrobes in various sizes are available in your room.
Is the hotel air-conditioned?
No, and that’s by choice. For environmental reasons, we’ve deliberately chosen not to install air-conditioning. Thanks to our dreamy climate at 850 m in St. Jakob in Haus, it’s simply not needed: warm days and fresh, cool nights – just open your window and enjoy restful sleep in mountain air.
Is there a fitness room?
Yes, it’s called nature! Fresh air, gentle hills and stunning Alpine landscapes invite you to run, cycle, hike, or go Nordic walking. Afterwards, our outdoor pool is the perfect reward.
How do you handle guest complaints?
Nobody’s perfect – and we believe that mistakes are chances to improve. Should something not meet your expectations, please don’t wait until departure. Come talk to us immediately, we’ll do our best to find a solution that works for you.
What‘s New Year’s Eve like at your hotel?
We call it “peaceful New Year’s” – calm, relaxed, and full of indulgence. On December 30, we start the countdown with a small pre-NYE fire or laser show on the terrace. On New Year’s Eve itself, a 3-toques gourmet dinner (€69 extra) awaits to enchant your evening. At midnight, we raise a toast together on the terrace. No big crowds, just a quiet New Year’s Eve in an intimate setting – refined, personal, unforgettable.
No crowds, just warmth and charm.
