Questions & Answers About Your Stay with Us

Why is the sky blue? Why is the earth sometimes too? Why does the dog go “woof”? Why is my mood sometimes grey? After reading this, you just might know. And if not – don’t worry: there’s always someone here to talk to you. :)

FAQ – About our Rooms

Check-in is from 2:00 pm, and check-out is until 11:00 am

Yes, subject to availability. The cost is €15 per day.

Cancellations are free of charge up to 30 days before arrival. After that, 100% of the total amount will be charged.

Tip: Travel insurance can be a lifesaver! We’re happy to offer you external coverage through the Europäische Reiseversicherung upon request.

Our Chalet Suites come with a built-in minibar. All other rooms can be equipped with a mobile minibar upon request at the front desk. Bonus: In our hotel lobby, you’ll find a 24/7 self-service “Bar” with snacks, drinks, and small souvenirs.

Yes, breakfast is included.

Yes, you always have your own table at breakfast and dinner.

No, drinks (aperitifs) are not included in the room rate.

Basic Rooms, Classic Alpin Rooms, and the Garden Suite are all without carpet.

Our Basic Rooms are the simplest and most affordable option. Charming, cozy, and perfect for guests who spend most of their time outdoors and just need a comfy place to rest.

The largest rooms are our Chalet Suites, ranging from 38 m² to 52 m².

All Chalet Suites (except the Garden Suite) and the Classic Alpin Rooms on the 2nd floor have exposed wooden beams.

Yes, our Chalet Suites are wheelchair accessible.

Yes, bathrobes in various sizes are available in your room.

FAQ – Food & Drinks

Yes, breakfast is included.

Yes, gladly from April to October – weather permitting.

Yes, you always have your own table at breakfast and dinner.

SUNDAYS AFTER BREAKFAST – VIVA LA SUNDAY! 

Our hotel remains open as usual (and yes, breakfast is served daily)! 

We love to shake things up and Sunday is no exception. We continue to pamper you in true “Unterlechner style,” just a little differently on this special day. That’s why a regular Sunday becomes VIVA LA SUNDAY. 

You can order our “CLASSIC” picnic basket, which is included in the Gourmet Half Board. If you prefer to dine out in the evening, we’ll credit you the dinner menu price – we’re happy to recommend great local spots! 

Breakfast is served daily from 7:30 am to 12:00 pm. After breakfast on Sundays, our Bistro & Restaurant will be closed. Our hotel is open as usual. 

The wellness area including the pools, is of course available. The garden sauna is open until 10:00 pm upon request.

Our reception is staffed until 6:00 pm.

Facts: Our hotel remains open as usual (and yes, breakfast is served daily)! 

Please note:
Exceptions to VIVA LA SUNDAY are Easter Sunday, Pentecost Sunday & the two weeks around New Year’s Eve.

Yes! In addition to our Gourmet Day Menu, we offer: A Bistro Menu from Monday to Saturday, 2:00 – 9:00 pm
and our Esskultur Signature Menu from Wednesday to Friday, 6:00 – 9:00 pm.

We offer vegetarian dishes daily, but no vegan meals.

Yes, a deduction of €6.50 is made, and the replacement item is added accordingly.

No, drinks (aperitifs) are not included in the room rate.

Bistro: 2:00 – 9:00 pm

Gourmet Day Menu & Esskultur Signature Menu: 6:00 – 9:00 pm

No – the courses are perfectly balanced. But if you’re still hungry, feel free to order more!

From 7:30 am to 12:00 pm (perfect for late risers)

Of course. You can book just with breakfast and choose freely from our Bistro menu or even from the Gourmet Day Menu.

From Wednesday to Friday, you can enjoy our Signature Menu in 3, 4, 5 or 6 courses. If you’ve booked the Gourmet Day Menu, €39 will be credited toward the Esskultur Signature Menu.

Please inform the reception or service team in advance to secure a spot – we may already be fully booked.

The Esskultur restaurant offers private tables, but not a separate dining room.

We serve a fine Gourmet Menu with fish and vegetarian alternatives – no meat.

From Break-FAST to Break-SLOW! Breakfast is served directly to your table or room – no running around required. We believe in quality over quantity and sustainability over waste. Food is valuable, and we treat it that way.

In today’s standardized world, individuality is true luxury – tell us what you’d like, and we’ll serve it to you.

What makes us proud? Since switching to our breakfast étagère and evening salad bowls, we’ve reduced food waste by 75%!

Yes, it’s a special 3-toque Menu for a special night: €69 per person extra.

Whether hoodie or blazer – come as you are. What counts is kindness! We do appreciate a minimum age of 14 in the restaurant. We don’t check, but we can feel it ;-) Have fun!

We call it “peaceful New Year’s” – calm, relaxed, and full of indulgence. On December 30, we start the countdown with a small pre-NYE fire or laser show on the terrace. On New Year’s Eve itself, a 3-toques gourmet dinner (€69 extra) awaits to enchant your evening. At midnight, we raise a toast together on the terrace. No big crowds, just a quiet New Year’s Eve in an intimate setting – refined, personal, unforgettable.

No crowds, just warmth and charm.

FAQ – On Site

Yes, we offer Wi-Fi throughout the property. Please note that in our Basic Rooms, the connection may be limited due to the thick stone walls.

Absolutely! Our local mountain, the Buchensteinwand – including the scenic hike to the Jakobskreuz – is right on our doorstep. There are also countless other hiking options in the area. Just ask at reception for more information.

The closest ski area is the Buchensteinwand with three slopes. The larger ski region Fieberbrunn/Saalbach/Hinterglemm/Leogang is just a 5-minute drive away.

Sorry kids – Adults Only!

Except for our own, of course. Someone has to learn the ropes early and maybe take over one day!

Junior host Linda is well-mannered – and if you spot her, don’t be alarmed. ;-)

Only 100 meters from the hotel you’ll find access to various cross-country skiing trails.

Bikes can be rented at Intersport Günther in St. Jakob. We offer vouchers for standard mountain bikes at our reception, and discounts for e-bike rentals.

We have two external charging stations installed in our carport.

Yes, gladly from April to October – weather permitting.

FAQ – Small Wellness

Natural Living Pool: 11 × 16 meters 

Indoor Pool: 5 × 10 meters 

The Living Pool is a natural pool and ranges between 18–27°C (open from May to October)

The indoor pool is heated to 30°C from December to March, and 28°C in summer.

Herbal sauna & garden sauna: 2:00 – 6:00 pm
On request, we’re happy to turn on the herbal sauna in the evening as well.

Herbal sauna at 95°C and garden Swiss Pine sauna at 75°C

Best to let us know your preferred appointment when booking your stay, as our massage therapist is external and not available every day.

We look forward to talking to you!

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Thank you for your inquiry. We’ll get back to you as soon as possible, in most cases within an hour. If you haven’t heard from us within 24 hours, please check your spam folder – and don’t hesitate to reach out to us again. In that case, our message may not have reached you.

Unterlechner Family

Reith 23
6392 St. Jakob in Haus
Austria/Tyrol

We’re happy to take your call
– every day until 11:00 pm:

Phone: +43 5354 88291

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