FAQ – About our Rooms
What are the check-in
Check-in is from 2:00 pm, and check-out is until 11:00 am
Can I book a parking garage on site?
Yes, subject to availability. The cost is €15 per day.
What is your cancellation policy?
Cancellations are free of charge up to 30 days before arrival. After that, 100% of the total amount will be charged.
Tip: Travel insurance can be a lifesaver! We’re happy to offer you external coverage through the Europäische Reiseversicherung upon request.
Do any rooms have a minibar?
Our Chalet Suites come with a built-in minibar. All other rooms can be equipped with a mobile minibar upon request at the front desk. Bonus: In our hotel lobby, you’ll find a 24/7 self-service “Bar” with snacks, drinks, and small souvenirs.
Is breakfast included in the room price?
Yes, breakfast is included.
Do I have a personal table at meals?
Yes, you always have your own table at breakfast and dinner.
Are drinks (aperitifs) included in the room rate?
No, drinks (aperitifs) are not included in the room rate.
Which room categories are carpet-free?
Basic Rooms, Classic Alpin Rooms, and the Garden Suite are all without carpet.
What are Basic Rooms?
Our Basic Rooms are the simplest and most affordable option. Charming, cozy, and perfect for guests who spend most of their time outdoors and just need a comfy place to rest.
What are the largest rooms?
The largest rooms are our Chalet Suites, ranging from 38 m² to 52 m².
Which rooms have exposed roof beams?
All Chalet Suites (except the Garden Suite) and the Classic Alpin Rooms on the 2nd floor have exposed wooden beams.
Do you offer wheelchair accessible rooms?
Yes, our Chalet Suites are wheelchair accessible.
Are bathrobes provided in the room?
Yes, bathrobes in various sizes are available in your room.
